Master Plumbing & Heating

Customer Service Representative

Candidates and Recruiters: Please follow the steps to apply. All applications must be submitted through Contractor Staffing Source. Please refrain from contacting Master Plumbing & Heating directly regarding this position.

Are you passionate about helping people and making their day a little brighter? Do you thrive in a dynamic environment where excellence, integrity, and teamwork are valued above all else? If so, we'd love to meet you! Master Plumbing & Heating is searching for a dedicated Customer Service Representative to join our team and play a vital role in creating an easy and seamless customer journey.

At Master Plumbing & Heating, we're not just a plumbing and heating company; we're a family dedicated to providing top-notch service and innovative solutions to our community. Guided by our core values of Excellence, Integrity & Honesty, Family Centricity, Innovative Team Collaboration, and Continuous Learning, we aim to simplify life for our customers through amazing systems and an easy, enjoyable customer experience.

Learn more about us at: https://www.masterplumbingandheating.com

As a Part-Time Customer Service Representative, you'll be the friendly voice and helpful hand that keeps our operations running smoothly. Whether answering phone calls or emails, you'll ensure each customer feels valued and supported. This is an opportunity to work in a flexible, part-time role with a team that values your contributions and growth.

What You'll Do

• Respond to incoming phone calls and emails, providing exceptional customer service.
• Schedule and coordinate appointments with our technicians.
• Accurately input customer information and service requests into our systems.
• Address customer inquiries and resolve minor concerns in a timely, professional manner.
• Provide follow-up communication to confirm appointments or gather additional details.
• Support other administrative tasks to help streamline our customer journey.
• Monitor and manage the scheduling calendar to ensure efficiency and minimize conflicts.
• Proactively contact customers to provide updates on service requests or address delays.
• Assist in preparing daily technician schedules and ensuring all materials are ready for appointments.
• Collaborate with the team to identify and implement ways to improve the customer experience.
• Help maintain a clean, organized, and professional work environment.

What We're Looking For

• Previous customer service experience (preferred but not required).
• Strong communication skills with a friendly and professional demeanor.
• Excellent organizational and time management abilities.
• Comfortable working with computers and learning new software systems.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Strong attention to detail and accuracy in data entry and communication.
• Proven ability to work independently while being a proactive team player.
• Problem-solving skills and a positive attitude when dealing with challenges.
• Familiarity with scheduling or CRM systems (a plus but not required).
• High school diploma or equivalent; additional training or certifications in customer service is a plus.

What We Offer

• Flexible part-time hours that fit your schedule.
• Competitive pay of $15 to $25 per hour
• Generous benefits, including:
• 100% employer-paid health insurance (MVP Platinum Plan)
• Dental and vision insurance
• 401(k) with 3% company match
• Company truck and fuel card
• Paid time off and professional development assistance
• Quarterly performance-based bonuses
• Work in a family-centric environment where your input is valued.
• Be part of a team that thrives on collaboration and continuous learning.
• Opportunity to grow within a company that is passionate about excellence and innovation.

Why Join Us?

At Master Plumbing & Heating, you're not just another employeeyou're part of a team dedicated to excellence and innovation. We value your skills, support your professional development, and create an environment where you can thrive both personally and professionally.

If you're ready to make a meaningful impact and be part of a supportive team that values growth and integrity, we want to hear from you!

Master Plumbing & Heating is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.